A LOAD OF HOT AIR

I think I am going to have to stop travelling; it’s just all too stressful. Every day begins a new battle with an airline or hotel whose staff seem incapable of listening to, or correctly reading the simplest information.

   

The past week alone brought the promise of three hours’ hold on the phone to Delta, an ongoing British Airways situation, a problem with Accor Hotels, and numerous other things too tedious to mention. I am bored with hearing about my travel woes and feel genuinely sorry for anyone else who comes across them.

   

Let’s begin with Delta, who recently became a partner with Virgin Atlantic. I have very few quibbles with the latter. I love the airline, the crews, the Upper Class lounge at Heathrow, and it is only their dreadful new website that continues to let them down.

   

Delta are another matter altogether. I set my alarm for 5am while in the US to try to avoid the three hour wait, and even at that hour was on hold for 22 minutes. When I finally got through to change my flight, I was charged several hundred dollars to do so, event though I could see on the website that I was changing it for one of exactly the same value (the website wouldn’t let me change it myself). Exhausted, I paid - using my credit card’s old address, as Delta’s system still refuses to acknowledge the address I have had for four years.

   

The confirmation came through: wrong flight. I had been correct - there was no extra charge on the flight I had asked for. I rang again. Another 20 minute wait. I spoke to a lovely lady who was very sympathetic, booked me on the correct flight and spent half an hour trying to get hold of her supervisor to arrange for my refund, which was duly done. Hoo-flamin’-ray.

   

The new confirmation came through: right flight, wrong month. Booked now for April instead of May. I had to phone again. FINALLY, I have the right flight and the right day. Delta on Twitter said they would waive my original change fee of $200, but now they tell me I have to talk to Reservations to get that done. And so the whole terrible cycle begins again.

   

Now, to British Airways. I was booking to go to Kiev at the beginning of May and, when I tried to cancel, was told that my Avios Air Miles had expired - by eight days. I had received no notice that they were about to do so (and I have EVERY bit of correspondence from BA, going back two decades - they still haven’t responded to any of it) but was told that if I booked a flight within three months, I could keep my miles and would be refunded the outgoing part of the flight for which I was eligible, as I had paid full price. But where to go cheaply within three months? I enquired about a one way flight to Paris. After a lengthy phone call and a long e-mail they wrote, explaining my options (both Club Europe and Economy), I said that I would like to check out the Economy fare, thereby saving the bulk of my refund.

   

I will not bore you even more than I already have with what transpired through BA on Twitter, but they kept telling me that they could do nothing until the Fares department came back with their calculations. This morning, I went online, and not only are both Kiev flights still there, they have also booked me on the expensive Club Europe flight to Paris. I have not agreed to this. I did not confirm anything. All I have had are the very adamant BA Twitter people telling me that nothing can be arranged until Fares get back to them. So why the heck have they gone ahead and done it?

   

Let’s get to Accor. Since I stayed at the Francis Hotel in Bath last year, I have been trying to get my points accredited. I booked through my membership number, I checked the hotel had my number, I wrote to the hotel, I wrote to Accor - but still nothing. Now, this morning, they tell me I should have claimed my points within six months of my stay. AGGGHHHHHH! I DID! Several times!

   

I really am at the end of my tether. Travelling is stressful enough (just ask poor Dr Dao, dragged off a United Airlines flight this week), without having to jump through so many hoops. Virgin Atlantic will tell you that I am the calmest and nicest passenger. I get on with everyone and always give praise where praise is due. Contrary to what people believe, I do not use Twitter to complain all the time; mostly, I use it as a means to thank people for their service - and I always take names so that I can add a personal touch.

   

But Delta and BA, between them, have led me to the brink. I’m just going to have to stop travelling, because my blood pressure really can’t take it.  Or I’ll just have to stick to going everywhere that Virgin Atlantic goes, which limits my options; but at least I get to talk to those lovely people in the Swansea centre for whom nothing is ever too much trouble. Yes, I love you Virgin Atlantic, with a passion that grows each day that every other airline screws up. 

See you on the Psycho 7! Sorry, folks - in-joke. We know what we’re talking about though, eh, Virgin?

EASTER BUNNIES AND MORTALITY

I loved Easter when I was young. 

We had Good Friday off school and the first task of the day was to walk to “Jean the shop” in the village of Coity, Bridgend, to pick up the freshly baked hot cross buns. They were still warm by the time I got them home, and having them for breakfast in place of regular cereal is a treat I remember to this day.

   

Then there was Easter Sunday and all that chocolate. I recall a year when the mother of Bev, who worked in my mother’s salon, brought me a white rabbit, stuffed to the gills with chocolate bars; my brother had a blue dog with the same. Always we had around eight eggs. I recall the excitement of the brown cellophane bag of brown discs inside the Buttons egg; the first crack of that thick outer rim of an oval chocolate bowl; the wolfing down of the Sunday roast, desperate to enter combat once more with this rare brown, sugary feast.

   

And afterwards, the stress of Easter Monday - sitting for hours in Bank Holiday traffic and arriving at Southerndown beach just in time to see the last of the tide disappear over the horizon, before heading back home, lucky if we made it in time for News at Ten.

   

The church part of Easter I found infinitely depressing: all those hymns about old rugged crosses and bleeding limbs, and Bible tales about being force fed vinegar. It’s actually quite disturbing to a young mind, and even the “joy” of the resurrection story was a little frightening. Dead people coming to life always worried me. I recall the picture of Lazarus in my Children’s Bible, leaping up from his open coffin when Jesus decided to raise him from his rigor mortis; the locals looked more terrified than thrilled. 

I also couldn’t help feeling that they must have felt a bit miffed that Jesus had singled out this man; if he could do one, couldn’t he go along to the local graveyard and perform the same trick on everyone else? My theory is that Lazarus wasn’t really dead at all, just in a heavy sleep - like those people today who are pronounced dead and wake up just as the embalmer is rolling up his or her sleeves.

   

So I felt the same sense of creepiness and disbelief when Jesus allegedly escaped from his tomb - or “rose from the dead”, if that’s your thing. I was indoctrinated by my Christian background to accept this version of events and I have no problem with anyone who wishes to believe that this momentous event was to save mankind from sin. 

Now, though, I think it no less ludicrous than Scientology, although I acknowledge that living one’s life according to the Christian principles of goodness and truth is the best way (leaving aside the bits about crusades and killing everyone who disagrees with you, not to mention the lunatics who think the Bible is one book, it’s a pretty good philosophy).

   

I just don’t believe that we rise from the dead. I don’t even want to. It’s a nice comforting through to help humans deal with the fact that our breathing stops (all religions have their version of this), but that doesn’t make it true. I feel joyous in the knowledge that we pass things on while we are living, so many things that influence the lives of future generations; that, to me, is everlasting life, and I take immense pleasure in its simplicity. And, to be honest, there aren’t many people I ever want to see again; I’m done with most of you already.

   

These days, I don’t get any eggs, but usually treat myself to a little something. A couple of weeks ago, I bought a Lindt bunny when I was back in the UK. I also bought some newspapers and magazines and, at W H Smith, was asked for ID when I tried to pay with my credit card. 

“I’m a British citizen!” I cried, with the kind of indignation usually used for the subject of weapons of mass destruction, not chocolate bunnies. Unless there was an arsenal of guns hiding inside bunny’s stomach, I could see no reason why I had to provide ID. The poor lad on the cash register looked flummoxed and the manager had to be called to sort out what was clearly a very complex operation.

   

I was not manhandled to the ground, unlike the poor passenger dragged from the United Airlines flight this week. I hope he sues them for a fortune. The time to bump people from a flight is at the gate, not when they are sitting on a plane, ready for take-off. I know, from personal experience, that when things do not go according to plan, panic sets in. 

The revelation of aspects of Dr Dao’s past has been despicable, as nothing is relevant other than the way he was mistreated at the hands of the over-zealous thugs who abused him so appallingly. He will be spending Easter in hospital, recovering from concussion and nursing a mouth missing its front teeth, and a broken nose. My eggless weekend fades by comparison.

   

It’s going to be a very quiet Easter. I have work today and am seeing friends tonight. I’ll watch bonnets and parades on TV, grateful that I am not caught up amongst the ribbons and bows.  I won’t be listening to any services churning out dirges about death, and I won’t even be eating any chocolate as, in all honesty, I don’t really like it. I can make a Kit Kat last a month.

   

So, a Happy Easter to you all, whatever your beliefs or disbeliefs. Eat, drink and be merry, for tomorrow we die . . . Or maybe not.

FOOD FOR THOUGHTLESSNESS

Mastication is the curse of the American people. 

Seriously, is there one person who can go a single minute without chewing, guzzling, biting, swilling and, finally, swallowing?

  

I’ve never been in a country where its citizens have a pathological obsession with keeping their mouths full every second of the day. Chips, fries, coffee, burgers - and that’s just the stuff people are eating on the streets. As someone who was brought up never to snack (two meals a day: school lunch, and then meat, two veg and a pudding for dinner), this constant need for oral gratification continues to astonish me.

Was everyone deprived of breastfeeding as an infant? Is it just greed? Do people have so little to say to each other that the only other thing they can think to do with their mouths is to stuff them at every given opportunity?

  

I rarely eat out, not least because of the high salt and fat content that plays havoc with my blood pressure and cholesterol (should you be worried, I had a full blood count two weeks ago and everything came back normal). I cook mainly at home and, in recent years, have enjoyed (or endured, depending on the airline) a huge amount of airline food. It’s invariably cold, served on a tiny plate, and is edible only if accompanied by a pint of red wine. Sometimes, it’s fantastic (my favorite airline, Virgin Atlantic, is currently going through something of a food renaissance in the food department) and sometimes it’s as if someone has raided the hold where they keep the dead bodies on board and decided to serve up the rotting remains.

I know it’s a privilege to be able to fly and - as I often do as a result of having acquired so many Air Miles - to have the good fortune to fly in a more comfortable class than Economy. When I complain about food on social networking, some people respond as if I spend my days frying small children, but my view is that I deserve a certain standard for what I’ve paid for (by the way: I often call in the food - always more spicy - from Economy, when the dishes are too rich for my liking).

  

Unfortunately (as I have documented on several occasions), I suffer from a condition known as misophonia (literally, a hatred of sound) and one of the things that particularly grates is the sound of people eating and drinking; it’s why I can rarely be in the company of others eating, unless they are wearing a silencer. I can’t sit in a hotel breakfast room, where the sound clattering cutlery and people scraping their yoghurt pots and cappuccino cups drives me to distraction.

“It’s finished!” I mutter, a little too loudly. “Just get another one!”. It’s another reason I need my own space when flying; stabbing someone with their noisy fork at 30,000 feet is never a good idea (unless you are flying United which, after this week’s debacle, I suspect might be something they encourage).

  

Those hungry, widescreen Texans in Vegas really bug me. Who starts queuing for the All You Can Eat Buffet at 5am, for goodness sake? I tell you, they are going to consume every last morsel they can if it kills them. Forget building a wall to keep immigrants out, President Trump, just transport an army of buffet-bound Texans to the border; I guarantee no one will be able to get past them.

  

We are blessed to live in an area of the world that has more food than we could ever consume, and yet we continue to stock up as if we will never see a crumb again. Already, in preparation for the Easter weekend, people are clearing supermarket shelves as if preparing for spending the next three weeks in a war bunker. Is it really necessary to by enough French sticks to feed a bird sanctuary for a year? 

There is not one major food or wine shop, either in the US or UK, that I know is going to be closed over the forthcoming break; yet the terror of being without for an hour consumes the population with an appetite even greater than the one that makes them bypass tongue and tastebuds as they throw their food down their throats.

  

Food advertising on TV, particularly in the US, makes me feel physically sick. Everything is orange, as if it’s gone to the same tanning salon as President Trump. Everything is a bargain and comes by the bucket or, for a family size portion, by something resembling a truck. And everything is meat, meat, meat. Farmyards of the stuff.

  

I am largely vegetarian, which makes eating out difficult anyway (or even ordering in, come to that) - in New York, it’s Pizza Margarita, or starve. I don’t like eating anything that has a face (men aside) although I indulge a little in turkey at Christmas and Thanksgiving. But then to me, a turkey doesn’t have a face: it’s vulva on legs.

I’ve always hated the texture of meat (and increasingly so, with advancing years) and loathe the smell of fish (heck, I’m a woman: if I wanted to smell fish, I’d just take my panties off). So, I’m just going to keep doing what I’m doing: lentils, no snacking - and, most importantly, no solids at lunchtime.

Are you nuts? That really is insanity.